Values

​Our Values and Behaviours

At NY Highways, our values and behaviours define who we are and how we work. They reflect the standards our employees set for themselves and each other, and they guide how we collaborate, make decisions, and serve our communities.

These principles represent a shared commitment to building a positive, inclusive, efficient, and high-performing culture. Every member of our team plays a role in bringing these values to life: by demonstrating them in their daily work, recognising and celebrating positive behaviours, and constructively addressing situations when expectations aren’t met.

We believe that embedding these values into everything we do helps make NY Highways not only a great place to work, but also a trusted partner for the communities we serve.

The table below shows how our values can be applied in everyday working practices.

Our Values Our Behaviours Positive Examples
  Safety   We put the safety of ourselves and the community first in everything we do and how we act
  • Being committed to preventing accidents, incidents, injuries and ill health
  • Challenging unsafe situations, behaviours and working practices
  • Understanding and abiding by our health and safety policies, procedures and rules so we all go home safe
  •  I work in a way that keeps myself and my colleagues safe
  • I report concerns in a timely manner
  • I am aware of my surroundings and the safe systems of work required
  Excellence   We deliver timely high-quality, efficient effective and continually improving services
  • Performing to our best and taking responsibility for our work
  •  Using our resources effectively, removing inefficiencies and minimise waste where possible
  • Thinking differently and sharing ideas and information when we can see an opportunity for development
  • I am open to new ideas and look for new ways of doing things.
  • I take on board feedback that is given to me so that I can improve
  • I have a customer focused attitude.
  Customer   We pursue excellence by putting our customers at the heart of everything we do
  • Taking Pride in what we do and being motivated to deliver the best results for our customers
  • Quickly adapting to changing situations, requirements and priorities
  • Working flexibly and collaboratively with our customers to meet their needs
  • I make sure I am clear on what I need to do
  • I understand NYH  priorities and how I and our team make a difference.
  • I work to the best of my ability every day
  Respect   Treat our colleagues and customers with Dignity and Respect
  • Creating a supportive and inclusive work environment
  • Valuing the different perspectives, opinions and contributions of others
  • Treating people as individuals, fairly and with respect
  • I make sure my words and actions are considerate of others.
  •  I respect everyone and treat them  with respect
  •  I actively listen to the views of others and recognise their contributions.

Values and Behaviours – Leadership Principles Framework (for leaders, managers and those with line management duties)

Our values of Safety, Excellence, Customer and Respect shape the way we work whilst focusing on delivering efficient, and right first-time highway services for North Yorkshire.

The behaviours define “how” we are expected to approach our work and working environment. The Leadership Principles are to help support managers in leading their teams.

 

Our Values Our Behaviours Leadership Principles
Safety We put the safety of ourselves and the community first in everything we do and how we act
  • Being committed to preventing accidents, incidents, injuries and ill health
  • Challenging unsafe situations, behaviours and working practices
  • Understanding and abiding by our health and safety policies, procedures and rules so we all go home safe
  • Manage a safe environment where everyone can go home safe
  • Support the health and wellbeing of all staff
Excellence We deliver timely high-quality, efficient, effective and continually improving services
  • Performing to our best and taking responsibility for our work
  • Using our resources effectively, removing inefficiencies and minimising waste where possible
  • Thinking differently and sharing ideas and information when we can see an opportunity for development
  • Lead and develop a high performing team
  • Enable opportunities to improve how we do what we do
Customer We pursue excellence by putting our customers at the heart of everything we do
  • Taking pride in what we do and being motivated to deliver the best results for our customers
  • Quickly adapting to changing situations, requirements and priorities
  • Working flexibly and collaboratively with our customers to meet their needs
  • Work together to ensure the best service delivery for our customers
  • Provide feedback to engage and motivate staff to perform at their best
Respect Treat our colleagues and customers with dignity and respect
  • Creating a supportive and inclusive work environment
  • Valuing the different perspectives, opinions and contributions of others
  • Treating people as individuals, fairly and with respect
  • Create an inclusive working environment that fosters a culture of respect and fairness
  • Be a role model for your team
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